Shipping & Return
DHLforyou: 1-2 days (VOOR 15.00 BESTELD, VOLGENDE DAG IN HUIS)
Freeshipping: 10-20 days
Fastshipping: 5-10 days
*Please note that these are estimated delivery times only excl. holidays and weekends, therefore Fash on Fleek is not guaranteeing delivery dates.
Allow an extra day or two for delivery during peak trading periods, such as Sales events and Christmas; as well as public holidays. Any delivery service chosen to deliver the order we DO NOT GUARANTEE delivery of your parcel, however if a delivery issues does arise, we will assist by communicating with the Postal Service. All orders will require a signature.
Orders less then 15,- placed via FREESHIPPING will be shipped via 'Post Air Mail Method’. Please note this shipment is NOT possible to trace, you only receive a shipment number. Only this way we can assure you that FREESHIPPING will be always possible.
Do you want to receive an Tracking & Trace code for your shipment please place an order above 15,-
FREE FASTSHIPPING INTERNATIONAL SHIPPING ON ORDERS €250.- +
Packages will ship for FREE using DHL (Fastshipping). After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays.
Orders shipped via Freeshipping are sent as a 'GIFT' 'to avoid additional costs. May you receive a bill, please send us a copy and we will refund the full ammount.
If you have any questions related to your delivery, please contact our Customer Service: [email protected]
We are dedicated to providing our customers with the very best service. If you are unsatisfied for any reason, please contact our Exchange Service at [email protected] to request a return. Please contact our Exchange Service [email protected] they will provide you with an exchange form what contains all the information you need.
Returns are accepted within 14 days of receiving your package. Please note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address.
To ensure speedy service, please have the following information ready when you email us at [email protected]
- Your order number
- Product name of the item you wish to return
All returned items must be unworn, unwashed merchandise with tags attached, in the same package sent. It needs to be in the same state as we have shipped it. Cosmetics, jewellery and underwear/swimwear bottoms are final sale because of hygienic reasons. Items that do not meet these criteria or are non-returnable will be denied. A charge for the shipping will be made to your account and the items will be returned to you. In the event of a return, shipping and handling charges of returned merchandise are not refundable. All sale items are a final sale and cannot be exchanged or returned.
When you are ready to send back your package make sure that it will meet the following requirements:
- It contains the original packing like dust bags, cover bags and its protections.
- It contains the exchange form, signed.
- Your name, zip code and order number need to be visible on the return package.
After we received the package allow us 5 days to handle your return (10 days in busy periods). You will keep updated by e-mail about your return. The money will be refunded to your bank account within 10 days. It depends on your bank when you will receive it at your account.
Defective or Wrong Items:
If you received the wrong product from us or if it arrives defective/damaged because of its transit, please contact our Exchange Service at [email protected] as soon as possible.
If you receive a package and it does not include all items, please don’t worry. Sometimes items are shipped separately due to weight restrictions/coming from a difference warehouse. Simply email our Exchange Service at exc[email protected] with your order number and item(s) received. We will get back to you within 48 hours.
If you have any questions related to your returns or item(s), please contact our Exchange Service: [email protected]